Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
CULLB508C Mapping and Delivery Guide
Monitor and enhance information access
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | CULLB508C - Monitor and enhance information access |
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Description | This unit describes the performance outcomes, skills and knowledge required to monitor and enhance the service provider's information systems and services. It focuses on the monitoring and evaluation of new technological developments and the development of strategies to enhance existing services or introduce new services.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement. | ||
Employability Skills | The required outcomes described in this unit of competency contain applicable facets of Employability Skills. The Employability Skills Summary for the qualification in which this unit of competency is packaged, will assist in identifying Employability Skills requirements. | ||
Learning Outcomes and Application | This unit applies to individuals working in any information services context who are responsible for evaluating and establishing new information systems and services. Work is undertaken autonomously, usually by those with supervisory or management responsibility.Information services contexts may include public, corporate or institutional libraries, record management units, government departments or community advisory organisations. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Nil | ||
Competency Field | Library Customer Service |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Evaluate current systems and services | ||||||||
Element: Assess the need for enhanced systems and services based on knowledge of technological and other developments and current organisational strategies and priorities | ||||||||
Element: Evaluate functional requirements and the capacity of existing systems based on review of current and potential workplace needs | ||||||||
Element: Consult with colleagues and customers on an ongoing basis to monitor response to current systems and services | ||||||||
Element: Evaluate potential new systems and services | ||||||||
Element: Evaluate potential systems and services to take account of all cost and resource implications and the organisation's short and long term priorities | ||||||||
Element: Take account of technical support needs, transition arrangements and user training/support requirements | ||||||||
Element: Make appropriate recommendations to relevant colleagues for new or changed systems and services, including all relevant supporting information | ||||||||
Element: Establish systems and services | ||||||||
Element: Provide timely advice of new systems and services to relevant colleagues | ||||||||
Element: Introduce new systems and services in a manner which causes minimum disruption to colleagues and customers | ||||||||
Element: Ensure integration of financial, security and legal requirements into planning and implementation | ||||||||
Element: Provide and/or organise relevant training and support for colleagues | ||||||||
Element: Monitor efficiency and effectiveness of new systems and services in consultation with colleagues and make adjustments accordingly |